TERMS OF SERVICE – MCV.COM.VN
Welcome to the MCV Chatbot (“Service”), provided by MCV Network Corporation (“we”, “us”, or “our”). By using our chatbot through Facebook Messenger, you agree to the following terms:
1. Use of the Service
This Service provides automated interaction and content suggestions through Facebook Messenger. It is intended for general informational and entertainment purposes.
2. Data Usage
By messaging our chatbot, you acknowledge and agree that:
The content of your messages may be stored
Your Facebook public profile information (such as name, profile picture, and user ID) may be processed
Your data may be used to personalize your experience and improve service quality
3. No Sensitive Data
Please do not send sensitive personal data (e.g., national ID, passwords, credit card information) through chat. We are not responsible for any disclosure of such data made voluntarily by users.
4. Data Security & Retention
Stored messages are retained securely and only for as long as necessary to:
Maintain conversation history
Support customer service
Improve chatbot functionality
You can request deletion of your data at any time (see Privacy Policy).
5. Acceptable Use
You agree not to:
Send illegal, abusive, or harmful content
Use the chatbot for spamming or unauthorized advertising
Attempt to hack, disrupt, or reverse-engineer the Service
Violation of these terms may result in access restriction or reporting to Facebook.
6. Limitation of Liability
We make no guarantees regarding the completeness, accuracy, or availability of responses provided by the chatbot. We are not liable for any damages arising from the use or inability to use this Service.
7. Service Changes
We may update or discontinue the Service at any time without notice.
8. Governing Law
These terms shall be governed by the laws of Vietnam. Any disputes shall be resolved in accordance with applicable legal procedures.
9. Contact
If you have questions or concerns, contact us at:
📧 support-chat@mcv.com.vn
